Privacy Policy

Last updated: April 2026

1. Who we are

RH Painting Services is a painting and decorating business operated by Ross Hanshaw (the "data controller") based at 20 Church Hill, Two Mile Ash, Milton Keynes, MK8 8EQ.

If you have any questions about this policy or how we handle your data, you can contact us at:

2. What personal data we collect

When you submit our quote request form, we collect the following information:

  • Your name
  • Phone number
  • Email address (if provided)
  • Postcode
  • Details about your project
  • Which services you are interested in

We do not collect any special category data (such as health information, ethnicity or political opinions).

3. Why we collect your data

We use the personal data you provide to:

  • Respond to your enquiry and provide a quote for our services
  • Contact you to arrange a site visit or discuss your project
  • Follow up on previous enquiries where appropriate

We will never use your data for marketing purposes unless you specifically ask us to, and we will never sell or share your data with third parties for their marketing purposes.

4. Lawful basis for processing

Under UK GDPR, we rely on legitimate interests as our lawful basis for processing your data. Our legitimate interest is responding to enquiries from potential customers about our painting and decorating services. We have assessed that this does not override your rights and freedoms, as you would reasonably expect us to use your contact details to respond to your enquiry.

5. How your data is processed

Our quote request form is processed by Formspree, Inc., a third-party form handling service based in the United States. When you submit the form, your data is sent to Formspree's servers and then forwarded to us by email.

This means your data is transferred outside the UK. Formspree processes data in accordance with Standard Contractual Clauses approved by the European Commission, which provide appropriate safeguards for international data transfers. You can read Formspree's privacy policy at formspree.io/legal/privacy-policy.

Other than Formspree, we do not share your personal data with any other third parties.

6. How long we keep your data

We keep enquiry data for up to 24 months from the date of your last contact with us. If your enquiry leads to a completed project, we may retain your contact details for up to 36 months to facilitate any follow-up or warranty queries. After this period, your data is securely deleted.

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct any inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your personal data
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to object — you can object to us processing your data based on legitimate interests
  • Right to data portability — you can request your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@rhpaintingservices.com. We will respond to your request within one month.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. Cookies

This website does not use any non-essential cookies. We do not use analytics tracking, advertising pixels, or any third-party tracking scripts. The site is served as static HTML via Cloudflare Pages, which may use strictly necessary technical cookies to deliver the site securely and efficiently. These do not require your consent under UK law.

If we add analytics or other non-essential cookies in the future, we will update this policy and obtain your consent before setting them.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

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